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TheTechService offers onsite and remote support during standard business hours, but also 24/7 per appointment or emergency.
Having a pc or network problem? Do you have a virus or some type of error message? Have a question or issue with making your systems or applications do what you need them to do? TTS offers on-call support for the resolution of many of the most common technology problems. You do not need to be a registered TTS client to contact us with individual on-call support issues.
TheTechService is a full service Technology Solutions Provider offering a large variety of solutions, services, and support for the entire scope of home and business technology needs.
We offer full flexibility in providing solutions that cover anything from the point of need to the final resolution, and everything in between. We also back our solutions up with the industry credentials needed to instill the utmost of professional confidence in our work. We thrive on the challenges presented by the variety of people, knowledge, and needs in the industry today, and we’ll guarantee that we can make the solutions you need not only highly effective and affordable, but as quick and easy as you’d like them to be. If it’s technology related – we can make it happen! Browse through our site and see what we can do for you!
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Standard Service Level Agreement (SLA)
TTS guarantees your issue will be acknowledged and resolution begun within 2-hours of submission.
TTS Administrators will receive notification of your issue immediately upon submission, and prioritize it for resolution. Depending on severity, down-time, etc, you'll be contacted within that 2-hour period to begin resolution.
24/7 Full Service Tech Help Desk
TTS is available during standard business hours to the public, per our SLA (see left), for support, consultation, or any other type of service we provide.
TTS also maintains a private 24/7 Support Helpdesk during non-business hours for registered TTS Clients - or new clients experiencing an emergency.
Service Retainers & Packages
TTS offers a variety of service retainers for clients with ongoing monthly needs, in any category of service, to provide value discounts for time, travel, expenses, hourly rates, etc.
TTS offers a variety of service packages for project oriented services, but upon consultation we will build you a custom package of combined services, rates, etc, needed to complete any given individual project.
